Medical Information Call Center

Medical Information Call Center (MICC) services are a critical aspect of clinical research and healthcare operations.

Medical Information Call Center (MICC)

As a leading Contract Research Organization (CRO), we provide seamless multilingual medical information Call Center to clients across the globe delivering round-the-clock, uninterrupted, and support.

Our team of healthcare professionals is well-equipped to handle queries related to drugs, devices, and other healthcare products. We offer round-the-clock support, ensuring that customers always have access to the information they need, when they need it.

Our MICC services are tailored to meet the unique needs of each client. We provide customized scripts, FAQs, and training materials to ensure that our team members are well-versed in the products and services of each client. Our goal is to provide accurate, timely, and comprehensive information to customers, helping to build trust and confidence in their healthcare products and services.


Whether it’s providing product information, handling adverse events, Product Quality Complaints, or supporting clinical trials, our MICC services are designed to provide a superior customer experience.

Our Medical Information Call Center Services include but not limited to

Dedicated Call Center

• ID number, which helps to improve communication efficiency and customer satisfaction.
• Email account for receipt information & follow-up and client & consumer / Health care professional correspondence

Initial Call Triage

• Medical Inquiries
• Handling AE calls
• Data Entry
• HCP letters, consumer letters etc.

Intake and Handling of Product Quality Complaints

• Quality Defects
• Handling replacements and refund requests
• Data Entry
• HCP letters, Consumer letters etc.

Response Generation

• Medical inquiries from consumers & healthcare professionals
• Standard response letters

Querying Medical Information

• Safety database for case data and historical review

Heliovigil's dedicated medical information call center provides round-the-clock support to healthcare professionals and patients. Our knowledgeable staff offers reliable and timely information, ensuring exceptional service and peace of mind.